ABOUT US

Our development agency is committed to providing you the best service.

OUR TEAM

The awesome people behind our brand ... and their life motto.

  • Neila Jovan

    Head Hunter

    I long for the raised voice, the howl of rage or love.

  • Mathew McNalis

    Marketing CEO

    Contented with little, yet wishing for much more.

  • Michael Duo

    Developer

    If anything is worth doing, it's worth overdoing.

OUR SKILLS

We pride ourselves with strong, flexible and top notch skills.

Marketing

Development 90%
Design 80%
Marketing 70%

Websites

Development 90%
Design 80%
Marketing 70%

PR

Development 90%
Design 80%
Marketing 70%

ACHIEVEMENTS

We help our clients integrate, analyze, and use their data to improve their business.

150

GREAT PROJECTS

300

HAPPY CLIENTS

650

COFFEES DRUNK

1568

FACEBOOK LIKES

STRATEGY & CREATIVITY

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PORTFOLIO

We pride ourselves on bringing a fresh perspective and effective marketing to each project.

  • Building a Subscriber Base For Your Software as a Service

    Building a Subscriber Base For Your Software as a Service


    As a SaaS company, once you’ve developed a service that is solid, intuitive and meets a proven need, your next step is building a base of users. With the SaaS market expected to grow from $20 billion in 2013 to $33 billion in 2016, it’s clear that the opportunity for companies offering this kind of ongoing service model for software is growing fast.
    But with this growing opportunity has also come fierce competition from competitors moving into the space, which can significantly increase customer acquisition costs as you fight for the same users. Consequently, contrary to popular belief, even the best-designed SaaS products won’t sell themselves and this is especially true in a saturated market. With so much innovation and competition, you need to make sure your solution stands out in order to generate demand and grow your subscriber base. Luckily, there are several strategies you can use that don’t require you to spend a lot of money.

    Use Content to Get Attention

    Compelling content like white papers, videos, case studies and blog posts are great ways to start the conversation with potential customers and generate leads you can nurture. This kind of content marketing is all about sharing useful knowledge with your audience, rather than selling directly. This can foster trust by positioning yourself as an expert in you niche and help create a connection.

    Engage with Social Media

    Once you have your content, social media is a fantastic way to share it in addition to providing an opportunity for potential users to discover you and drive inbound traffic to your site. Different channels are better for different audiences so research which may be best for your business and focus only on those to start. The key is to engage your audience and not just broadcast how great your solution is. Research influencers or groups, engage in conversations and share others’ content as an additional way to get your potential customers’ attention and to position yourself as a knowledgeable source in your niche market. This takes time but will pay off in the long-run.

    Make Customer Referrals Easy

    SaaS is often a referral-driven business. So, if you have an awesome product and great customer service, customer advocates can help you create demand. In fact, friends referring friends to your service is so powerful that it is the only form of marketing that can actually stop people from doing research and instead just purchase the product.1 When the time is right, prompt existing users to refer others through social media or email. You can even go as far as to provide a template message to make it as easy for them as possible.

    Incentivize Users to Help You Grow

    Offering incentives can encourage customers to stay engaged with your product or help fuel demand. The best part is that incentives don’t necessarily have to be financial with Dropbox offering users additional storage if they refer others they know. Other companies have different incentives to keep users engaged ranging from digital badges or points to exclusive content.

    Provide Thoughtful Messaging

    Ensure your product marketing focuses on benefits to the user, not just features of the product. You need to promote the entire SaaS experience, such as speed of deployment, access to support, easy updates and flexibility.

    Attracting and keeping customers in the lucrative but competitive SaaS market can be difficult. But you can set yourself apart from the crowd with great content, an effective use of social media and incentivizing your current users to refer the people they know. Once you create that demand and if your product is as good as your marketing efforts, the rest will follow.


    View White PaperImage Map


    - Jason
    Jason Kiwaluk
    Director of Ideation
  • Are Digital Currencies Set to Disrupt the Payment Industry?

    Are Digital Currencies Set to Disrupt the Payment Industry?



    The evolution of how we pay and get paid for products and services has repeatedly been punctuated with the arrival of new technologies that have brought about disruptive change. From adopting national fiat currencies to becoming reliant on a vast network that supports debit and credit card transactions all over the world, we continue to embrace methods that offer more convenience and more security when buying and selling.

    Now, many are touting digital currencies as the next revolution in payments. With our buying and selling habits rapidly changing towards more purchases online and overseas, many customers are becoming more than willing to consider alternatives that can better serve modern payment needs.

    Growing Popularity

    With recent announcements like PayPal’s integration with bitcoin, the increasing use of digital currencies is apparent. Companies like Overstock.com, Dell, Expedia, eBay and WordPress have already begun accepting digital currencies. However, while this medium of exchange is becoming more widespread, uncertainty surrounding regulatory rules and ongoing security problems remain. This begs the question of what makes digital currencies an attractive alternative when making and accepting payments to the point where it could bring about disruptive change.

    Lower Fees and Transaction Neutrality

    When purchasing with a credit card, banks and credit card companies both usually charge merchants fees between 1-4% which is then compounded for consumers when they purchase from overseas. Yearly, card companies such as Visa and MasterCard make over $30 billion from interchange fees alone with banks earning billions more.

    Digital currencies offer much lower or no transaction fees because they effectively take out banks and credit card companies as intermediaries. Instead of having to rely on bank networks to securely transfer funds, digital currencies use the Internet. Most of these digital currency networks, like bitcoin, are designed to be secure and neutral with no one having total control. This also makes them effectively neutral with no person, bank or government being able to deny access to or take your funds.

    The removal of banks also makes cross-border purchases and exchanges much simpler, especially for those wanting to buy from or send money to many of the more impoverished parts of the world. Many banks and credit card companies will not process transactions or issue credit cards in countries outside of North America, Europe and some Asian and South American countries because of the high risk of fraud and chargebacks for which they are on the hook. Digital currencies make it possible for people to securely send money back to their family in their home country without the high fees charged by companies like TransUnion. Money is then available almost instantly for those on the receiving end and there is no risk of it being held for a prolonged period by a third party.

    Better Security but Fewer Safeguards

    While they do charge high fees, users do get a certain level of protection and stability with more traditional payment systems. First, national currencies don’t usually experience the huge swings in value seen in some digital currencies. For example, the price of bitcoin fell from $1200 USD to $600 USD in the course of 48 hours in December 2013 and at the time of writing sits at around $220 USD.

    Secondly, while credit card numbers can be stolen, banks and credit card companies do usually offer protection by reimbursing customers who have been victims of fraud or by undertaking chargebacks. In contrast, if you accidentally send bitcoins to the wrong person, don’t get what you paid for or have your bitcoins stolen from your digital wallet or bitcoin exchange, there is no mechanism to get it back because it is a decentralized medium of exchange – it is gone. It is estimated that 1 in 16 bitcoins, or about $500 million worth, belong to someone who stole it.

    Technology Will Induce Change

    While the concept of programmable digital currencies promises greater efficiency and less cost, there are still hurdles to overcome before these mediums of exchange become mainstream. Most importantly, there needs to be more widespread adoption by both merchants and customers. But before that can happen, security issues, both real and perceived, have to be resolved. As well, the user experience needs to be simple and transparent for people to want to park their assets in digital currencies.

    But every medium of exchange has its growing pains and digital currencies are no exception. Advances in technology will no doubt produce change in the financial system like that seen with the rise of digital payment alternatives like Xoom, Skrill, Payza and Paym. But it’s still too early to tell exactly how digital currencies will evolve in the financial ecosystem. Banks and credit card companies will undoubtedly fight to keep their market share and have already been pre-emptively adopting innovations to keep customers happy while still paying higher fees.

    Once the shortcomings of digital currencies are overcome, the potential of digital currencies is monumental in an increasingly globalized economy, especially for those in the developing world that lack easy access to credit cards or any banking services at all. For online merchants and customers buying and selling internationally, seamless cross-boarder transactions and minimal charges are already proving to be very attractive. So, while it is still early to determine how disruptive digital currencies will be, there is little doubt that digital currencies are here to stay.


    - Jason
    Jason Kiwaluk
    Director of Ideation
  • Championing Customer Success

    Championing Customer Success



    The challenge of acquiring users is a hard enough. But to be successful, SaaS companies also need to excel at keeping subscribers engaged. With customer acquisition costs alone usually being six to twelve times an individual subscription fee, the importance of retaining customers is paramount to keepcustomer lifetime value (CLV) and recurring revenues trending upwards.
    The key to this is customer success, which involves a range of activities to ensure your users realize the full value of your service. The more your subscribers are engaged, the less likely they are to unsubscribe. We’ve put together some quick tips to help you ensure your customers are successfully engaged and getting ongoing value out of your service.

    Engage Right Away

    After signup, it’s critical to get your customer started as soon as possible while their interest is highest. Therefore, access should be immediate and getting started should be simple and intuitive.

    Communicate

    Clear communication is important at every stage of in the customer lifecycle. Emails, dashboard messages, post-signup landing pages or even social media posts give you an opportunity to reinforce the value your service can provide and keep it top of mind.
    Incorporate a call-to-action that encourages your customer to log in and include tips for getting started if they are new or new features to check out if they’re experienced users. Personalized communications work best and ensure your customers know how to reach out if they need support.

    Track Your Customers’ Success

    With technology and preferences changing so rapidly, SaaS companies can never be complacent. To stay ahead, get to know your customers by soliciting their feedback directly and tracking their usage patterns.
    When users first sign up, probe for details about why they signed up to understand what benefit they are looking for. Similarly, ask existing users what they like and what could be improved about your existing service. This can be done through customer surveys, interviews or focus groups. This process cannot only inform your product development, it also doubles as an opportunity to set a collaborative tone for your relationship with users which builds loyalty.
    It’s also important to track user success with your service. Good indictors are login frequency, what tools are being used (and which aren’t), what feedback your customer service team has been hearing and churn. To understand possible causes for churn, cross-reference usage patterns with those that have recently unsubscribed. If your churn is high, it could be a problem with your product, your customer service or both. Once you’re aware of potential issues, then you can proactively adjust.

    Keep Customers Captivated

    A study by Bain & Co. reports that increasing customer retention rates by 5% increases profits anywhere between 25% to 95%. Engagement, communication and tracking customer success are all critical for staying responsive to users and must become a permanent activity for subscription services. Once you know the usage paths that most often lead to cancelations, you can be proactive to ensure your customers stay successful.

    Better Experiences = Loyal Customer

    Customer success starts with effectively acquiring the right customers and then establishing and maintaining an engaged relationship. The better the experience a user has from the moment they start using your service, the more likely they are to stay. The resulting low churn rates will cause your CLV to rise, your average customer acquisition costs to decline and your recurring revenues to grow.


    4 Strategies To Increase Your Recurring RevenueView White PaperImage Map



    - Jason
    Jason Kiwaluk
    Director of Ideation
  • Common SaaS Customer Acquisition Mistakes & How to Avoid Them

    Common SaaS Customer Acquisition Mistakes & How to Avoid Them


    Subscription companies face a lot of challenges. Chief among them is developing a service that meets a customer need and convincing a large number of users to get on board.
    Here are some common pitfalls SaaS companies make when acquiring customers, which can hurt marketing ROI, reduce customer lifetime value (CLV) and lower recurring revenues.

    1. Going After Too Many Niches.

    This is as much an issue of product development as it is for marketing. When it comes to new SaaS products, simplicity is best. Adding features to appeal to an additional market can be a good thing for growing your customer base, but it can just as easily clutter up your product with features most of your core users aren’t interested in having or paying for.

    Solution: Stay focused, especially early on. Decide what you want your service to do and make sure it does that really well and satisfies customers before moving on to new functionalities and new target markets.

    2. Highlighting Features Rather Than Benefits.

    A lot of SaaS companies make the mistake of listing the many features their product offers rather than focusing on the overall benefit their solution provides. To compound the issue, each new release brings a new wave of features that get tacked onto the website and other marketing materials.

    Solution: Generally, customers respond better to communications that detail how a SaaS product is going to solve a particular challenge or pain point rather than a long list of features. So, highlight the benefits of your SaaS offering like cost advantages, risk reduction, greater flexibility, simple deployment, automation or better usability. Some customers may want the finer details of all your features but they can be made available at a deeper level of your site once you have the customer engaged.

    3. Hiding the Important Stuff.

    Many companies hold back important information like price with the hope that website visitors will enter their contact information or contact sales people directly to find out more.

    Solution: Unfortunately, burying important information like pricing is counterproductive, especially for B2C SaaS companies. People want to quickly know the essentials of your service, especially how much it costs. Otherwise, they will move on.
    The only exceptions to this are enterprise-level SaaS providers where the final price will be dependent on a lot of different variables. But for most SaaS products, always provide pricing information upfront to reduce any hesitation for potential customers who are considering your solution.

    4. No Lead Nurturing.

    Many SaaS companies offer trial or freemium versions of their services to get users signed up with the hope they will upgrade to a paid version. But many fail to encourage trial users to start using their service. In an informal study conducted by customer engagement company Totagno, seven in ten SaaS companies failed to notice or take action when their trial was not being used. Furthermore, only three of the ten had sales representatives personally follow up with leads.

    Solution: Just because someone signed up for a trial or a lead didn’t convert to a paid version right away doesn’t mean you should ignore them. New users should be welcomed to your service with an automatic email which invites them to get started. From there, keep your subscription top-of-mind with automatic or, even better, personal emails highlighting the value of your product and simple ways to get started.

    5. Poor Onboarding Process.

    Whether it’s a trial or a paid subscription, once a customer actually signs up for your service, you only have a short time to get them engaged. Barriers that prevent immediate usage such as extra steps (like registration), an unclear path to get started or delayed access will increase the number of users who fall out of your conversion tunnel or unsubscribe soon after they signed up.

    Solution: Getting started should be easy and instantaneous for your new users. At its core, your service should be easy to use and include hints on ways to begin. Customer service should be ready to answer any questions.

    6. Underestimating your Customer Acquisition Costs (CAC).

    Reaching and converting customers is often much more challenging than expected in the competitive and constantly evolving SaaS space. The average customer acquisition cost in SaaS for direct sales and marketing costs is usually 6-12 times the monthly fee.

    Solution: While this illustrates the importance of keeping customers subscribed over the long-term, it also demonstrates the need to look for ways to generate leads that don’t necessarily require spending a lot of money. As traditional outbound methods such as PR and advertisements tend to blow through budgets, SaaS vendors are increasingly relying on alternatives such as email campaigns, content marketing, blogging and social media.
    And then there are customer referrals. Once you have some traction, make it easy for your users to refer the people they know. As an added incentive, offer discounts or upgrades for each new customer your user refers.

    Avoiding common customer acquisition mistakes doesn’t have to be difficult or expensive. In fact, just exposing these pitfalls should get you thinking creatively about how you can grow your subscriber base. That’s the clearest path to increasing your customers’ lifetime value – and it will help ensure the success of your company’s service.


    View White PaperImage Map
  • Color in Online Marketing (Infographic)

    Color in Online Marketing (Infographic)


    The colors displayed on a web page can have a significant effect on the purchase behavior of online shoppers. By understanding how your customers interpret each color of the spectrum, you can strengthen your brand and increase conversions by 21%.
    Color in Online Marketing
    Download this infographic or embed it on your site.
  • Interserver – VPS Hosting Budget Cloud Windows and Linux Hosting #coldfusion #hosting

    Interserver – VPS Hosting Budget Cloud Windows and Linux Hosting #coldfusion #hosting



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    HIGH PERFORMANCE STORAGE
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    99.9% UPTIME GUARANTEE
    Interserver guarantees hardware, network, and infrastructure uptime of 99.9%. If we ever fall short, you get money back. That’s the Interserver 10/10 Uptime Guarantee

    EASY CONTROL PANEL
    Easily add and manage multiple virtual servers within the InterServer control panel. Need to add more RAM or storage? No problem! Our web-based control panel is where you can effortlessly scale your virtual server up or down.

    MULTIPLE LANGUAGE SERVERS
    The latest versions of PHP, MySQL, Perl, Python, Ruby, and more come pre-installed. But you can customize your server with any Linux-based application, server software, or OS component. 

    BACKUPS AND SNAPSHOTS
    Order backups, manage snapshots and more from inside our management interface.

    FLEXIBLE SOFTWARE OPTIONS
    With full root access, you are able to install and customize any software that you need to optimize your hosting experience.

    Additional IP $1 per month per IP Cpanel $10 per month Direct Admin $8 per month Fantastico $4 per month Softculous $2 per month Ksplice $3.95 per month Secaucus, NJ (eastcoast)

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  • WHAT WE DO

    We've been developing corporate tailored services for clients for 30 years.

    CONTACT US

    For enquiries you can contact us in several different ways. Contact details are below.

    yowasuphomeboy

    • Street :Road Street 00
    • Person :Person
    • Phone :+045 123 755 755
    • Country :POLAND
    • Email :contact@heaven.com

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